Furniture has been a bad business to be in for awhile now, and it just got worse:
Linder's Furniture is gearing up to close its stores across California, including its Superstore in Cathedral City.Sadly, though I am not familiar with the chain, it appears as though this company may have had at least some redeeming qualities:
The Southern California home furnishings, mattress and consumer electronics chain opened the Cathedral City store in April 2010. At the time, company president Eric Foucrier said he wanted to open the job process up to local residents who had been hit hard by the recession and lost their jobs.That sucks. So how bad is the overall damage?
Linder's was launched in 1980 and has locations in Cathedral City, Murrieta, Rancho Cucamonga, Westminster, Torrance, Fullerton, Laguna Hills and Cerritos.The monthly jobs report released yesterday by the
Linder's also is the parent company of Legacy Designer Showcase in Palm Desert. That store is gearing up to close as well, employees said.
This company is not closing because of the recession. It's closing because of their horrible customer service. Check BBB for their customer rating of "F" and the tons of complaints about them. This company's dishonest reputation is widely known. Just google their company name and you'll read tons of bad customer experiences.
ReplyDeleteThere really is more back end trouble than the average consumer can fathom. The customer service decline so broadly spoken about only began once resources were used up in the last year of closing. Not enough cashflow > not enough product> weakening manpower... If you looked at the many years that this company stood proud leading up to the recession you would see the above average customer service it once had.
DeleteAnonymous, as a company starts to struggle financially, its customer service usually declines. They can't afford training for good quality staff, they can't make refunds or repair problems as quickly because of cash flow. Its hard to say which came first, chicken-or-egg style, but its certainly a death spiral.
ReplyDelete@Thrivalista - good point. And you have to figure that for the good quality staff they do have, morale will absolutely be in the tank. Hard to keep smiling when you know your job will soon be gone.
ReplyDeleteIt is like a chain reaction, Economic slowdown has adversely affected many such Stores and businesses.
ReplyDeletecustomer service with that company was great!!!
ReplyDeleteThe store owners, staff and company in whole, SUCK ASS! Once the (amazing) founder and owner Mr B. (as he's known) sold the company, the whole Legacy, name went to shit. However the former (Lagacy Rooms Express) manager Dick Orr, was awesome, the so called, asst. manager,Jeana Reed, was nothing short of a delusional, ruthless, spineless thief, and had 1st hand in the chain of "the spiral of doom" with her so called (wannabe)management of the La Quinta store, has NO right to be working on a farm of swamp insects, not to mention managing a company. So lesson learned. Though the hard way, truth, justice and karma, marches forward. Lenders sucks, and may they be remembered not only for their high n' mighty, arrogant attitudes but may their family legacy be that of, family of The Immoral. Kick rocks, bitches.
ReplyDeleteFurniture is ok, prices are ok. Have spent a lot of money there. Calls to the store for issues results in the RUDEST people responding on more than one occasion. Will never buy from them again..
ReplyDeleteYou can know all about furniture for California closing, useful information
ReplyDeleteGreat deal with client and linder's furniture is gearing up to close its stores across California.
ReplyDeleteCheap Furniture
What do you do if you bought warranty and they're now closed, even thought customer service reps told you warranty would still be honored?
ReplyDeleteThe at www.guardsman.com or warranty company used by Linders was Guardsman at www.guardsman.com or (800) 253-3957
Delete